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Project & IT Service Management

ITIL® 4 Foundation Exam Prep

Get ready for ITIL 4 Foundation Certification with our blended learning approach. Acquire essential IT service skills, foster team collaboration and drive value. Engage in both live classes and self-paced content, featuring assessments and real-world case studies. This ITIL course not only prepares you for the exam but also strengthens IT teamwork.

beginnerenglishSelf-paced

What you will learn

Why this Course ?

This course provides an overview of tis designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.

You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognize the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources.

 

Target Audience

The ITIL® 4 Foundation qualification is suitable for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. As the foundation qualification, no prior experience is required.

 

Course Delivery

This is a self-directed distance-learning course.

All modules will include supporting materials which you’ll use on a step-by-step basis to help get you ready to take the ITIL® 4 Foundation examination.

 

You’ll also have access to the learner forum to ask questions, receive answers from the tutor and see what other learners have asked.

 

Certification

The Foundation certification is one of the prerequisites to qualify for the Practice Manager qualification, or any one of the ITIL Specializations.

 

Examination Format

  • Multiple choice examination questions
  • 40 questions
  • 60 minutes’ duration
  • 26 marks required to pass (out of 40 available) – 65%
  • Closed book.

 

Schedule the exam

You can schedule the ITIL 4 Foundation certificate exam via following routes –

  1. Sit the exams at the end of a training course with an Accredited Training Organization (ATO)
  2. Study privately and then book the exam without a training course via PeopleCert

Outcomes

  • Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation
  • Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
  • Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
  • Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
  • Centralise activities and functions to save on cost and time

Before you begin

  • None